Terms & Conditions
free events
Free Special Events are offered as is, with no guarantee of delivery or recompense in case of cancellation. Newsletter recipients are requested not to forward the Zoom or Vimeo links to others; instead, please encourage your colleagues, friends, and students to subscribe to the free newsletter and to register for individual events.
Intellectual property
Course, retreat, workshop, and coaching materials and content may not be shared with anyone outside the event without explicit permission from Helen Sword.
All workshops, videos, powerpoint presentations, course content, and any other materials created by Helen Sword remain the intellectual property of Helen Sword.
Course funding
If you are waiting for confirmation of institutional funding for any of our courses, please contact us to express your interest and lock in earlybird pricing (if applicable).
writespace membership
WriteSPACE members agree not to share their login information, video links to Library items, or Zoom links to Live Writing Studio sessions and Special Events. They must respect the privacy of other members and engage at all times in civil and supportive behavior; otherwise, we reserve the right to terminate their membership.
Membership subscriptions are automatically deducted from a member’s account on a monthly or yearly basis depending on the option chosen.
Cancellations: WriteSPACE membership subscriptions may be cancelled at any time without penalty in the My Account section.
Refunds: Please contact us providing details and requesting a refund if a subscription payment has been deducted in error after your membership has been cancelled. Please note: It is your responsibility to manage your subscription and cancellation.
Refunds other than in response to an error are at our discretion. Yearly members can contact us within 15 days of subscribing to request a refund.
A 10% charge will be deducted to cover bank fees and administration costs.
discounts
Catalyst Series discounts for WriteSPACE and WS Studio members are valid only for monthly or annual members who maintain their paid membership status throughout the duration of the course. Non-members who erroneously claim the WriteSPACE discount will be billed for the additional enrollment fee.
Course and retreat discounts are unable to be combined. Only one discount may be applied per course or retreat.
CANCELLATION POLICY
All cancellation requests for paid bookings and events must be made in writing and sent via email to contact@helensword.com.
Cancellation fees for all short courses, retreats, and other advance bookings will be deducted from the full price on the following basis per person:
Outside 6 months from the start: 100% refund
Outside 90 days from the start: 75% refund
Between 89-30 days from the start: 50% refund;
Between 29-7 days from the start: 25% refund;
Within 7 days of the start: no refund.
You may transfer your course or retreat booking to another person at any point, thereby avoiding cancellation costs.
It may be possible for us to hold your fees as credit towards a future retreat or course.
If a paid event has to be cancelled due to circumstances beyond the organizers’ control, participants will not automatically receive a refund. Instead, WriteSpace Ltd will make every possible effort to reschedule the event at a mutually convenient time or, if this proves impossible, to offer similar services of an equal or greater value.
Please see the section on “WriteSPACE Membership” for our WriteSPACE subscription cancellation policy.